Withdrawal Hasn’t Reached Your Account

If you have not received your funds, please check the following:



  • The time frame for withdrawal transactions depends on the traffic of the network that is being used.


  • Make sure you have entered the correct Crypto wallet address.

There are a few payment statuses you will see when making a withdrawal. You will find the statuses below:




  • A customer has requested a withdrawal.


  •  We have either requested additional information from you to which you would have received an email or we are completing part of our internal processes.


  • Going through a standard security check.



  • The transaction has been actioned by our team and is in the process of reaching you.
  • Currently waiting for 3-6 confirmations on the Blockchain.


  • Awaiting your Bitcoin Address.



  • The withdrawal has been approved.



  • We rejected the withdrawal (You will find the reason in the comments section). 



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**Risk Warning: Trading leveraged products such as Forex may not be suitable for all investors as they carry a degree of risk to your capital. Please ensure that you fully understand the risks involved, taking into account your investment objectives and level of experience, before trading, and if necessary seek independent advice.